Our Delivery Information
There’s a standard shipping fee of €15 for all products you order with us (FREE shipping for orders over €200). Guaranteed delivery time is 10-15 business days but in most cases we’ll deliver your order within 5-10 calendar days.
Our stocks are located both within EU and overseas. Depending on your product and location, our Shipping Department makes proper arrangements to deliver your products within the guaranteed delivery time.
Your products are shipped via International Registered Mail through national (local) postal operators, which enables delivery to your address, service point or PO Box.
Your parcel will only have your name and shipping address on it: we never mention our website, product type or name on the parcel, so that your order is 100% discreet and confidential.
Tracking numbers are provided within 2-5 working days after shipping. We’ll email your tracking number and a link for you to track the progress of your delivery; however, if an email address can not be provided, you can contact our Customer Service Department to get the most recent updates on your order.
Our guarantee policy includes a possibility of reships if your order is incomplete/doesn’t arrive on time/arrives in bad condition or products are ineffective. In addition, if you experienced an issue with your order within 3 months after delivery, kindly contact our Customer Service Department to have it resolved as soon as possible.